Michael uses his ability to combine technical knowledge with sales and customer service skills to act as the primary contact for product demonstrations, client needs assessments and development of technical instruction for customers in relation to the use, operation, and maintenance of purchased products. With a degree in chemical engineering and years of emissions measurement experience, he is capable of simplifying and communicating complex concepts to a non-technical audience.

As lead Customer Service & Sales Engineer, Michael is responsible for transitioning customers through the equipment buying process. He maintains CRM records and database, while overseeing customer service and sales of equipment worldwide. He provides remote and hands-on technical training for customers. He also provides operational support and logistics as needed.

MikeDio@3DATX.com       Ext. 207